Saturday October 22, 2011 8:30am - 4:00pm
ALL DAY ADVANCED RECEPTION WORKSHOP - There is no additional fee to attend this workshop but you must indicate your attendance on your registration form/online.
Key Elements of Office Management
Ms. Debbie Preissl and Ms. Paddy Briggs
 |
 |
| Ms. Debbie Preissl, CDA | Ms. Paddy Briggs |
Course Outline
This full day program designed for Dentists, Receptionists CDA’s and Hygienists, provides an introduction to the most effective practice management strategies that will enhance practice performance, increase production, reduce stress and improve morale for a thriving progressive dental practice.
The overall success of the practice is directly tied to system efficiency, effective communication and exemplary customer service. This fast paced, informative program presents the “Bigger Picture” and will motivate you to take your practice to the next level. Participants are provided with an overview of management strategies, practical tools and goal setting, designed to improve the areas of: practice growth, increased production, efficiency, enhanced communication, business system accountability and management, of human resources.
Objectives:
• Evaluating and improving the effectiveness of your office systems; Recalls, Scheduling, Accountants Receivable, Treatment Acceptance, Referral, Recognition and more
• Recognizing Personality/Generational differences and how they relate to empowering the team, and improving communication
• Implementing critical problem solving skills when dealing with difficult people and situations
• Learn effective strategies in managing dental insurance
• An introduction to the Employment Standards Act and Privacy Act
• Gain knowledge and insight to managing documentation, record keeping and risk management - ongoing resources will be provided
• Discover the importance of structuring and implementing policies, procedures and protocol
• Managing Human Resources – effective interviewing, hiring, motivating, evaluating and retaining staff
BIOGRAPHY
Ms. Preissl, CDA is a motivational practice management consultant and speaker who designs customized educational programs for the dental profession. Her valuable communication skills combined with her experience & expertise have assisted dentists all over Canada in implementing effective management systems, establishing goals, and developing effective action plans. Ms. Preissl is the Director of Dental Education Consulting. She lectures extensively and her workshops have energized and inspired her audiences.
Ms. Paddy Briggs is a highly skilled dental practice management consultant & presenter with excellent communication and interpersonal skills. Paddy has developed the curriculum and teaches in several BC University College dental administration programs. She continues to work with dentists in an advisory capacity helping their practices achieve their full potential. Paddy is the Vice President Of Dental Education Consulting, and her warm humorous style of communicating promises a rewarding presentation.